According to the Chinese edition of South China Morning Post, the owner of the iPhone X twice handed her smartphone to Apple's service center due to the fact that the Face ID system unlocked the device to her colleague, which is not like her at all.
Problem Face ID
Face ID confuses the hostess, a resident of Nanjing City, with her girlfriend at work. Apple employees for the first time did not believe the woman and she had to go to the store with that employee and show how their "unique" face recognition system is mistaken. Convinced that the problem still exists, the servicemen apologized, referred to the problem in the operation of the front camera and replaced the iPhone X with a new one. But the fresh device did the same thing - his Face ID system was mistaken for a colleague at work, although they are not alike. Then the Chinese woman once again went to the service center and returned the second iPhone X, and she was given money without problems. What kind of smartphone the girl will choose now remains a mystery, but it's unlikely to be Apple's device.
Read in Russian: Face ID опять жжет: на этот раз система спутала лицо хозяйки iPhone X и ее коллеги по работе