McDonald's will use Google's AI to improve service quality

The McDonald's chain announced a partnership with Google to implement generative artificial intelligence technology. The update will affect thousands of restaurants starting in 2024.

Here's What We Know

According to the company, AI will help optimise operations and service based on big data analysis. As a result, diners will be able to get "hotter and fresher food".

In particular, Google's technology will update the hardware and software of restaurants. This will simplify the work of staff and enable quick decision-making to minimise disruption.

The company emphasised that AI will not replace people, but on the contrary, will facilitate their work and open new opportunities for interaction with customers.

In addition, McDonald's will introduce a new operating system integrated with its mobile app and ordering kiosks. This is also expected to improve restaurant management and lead to a personalised customer experience.

Source: McDonald's