Apple announces service program for Apple Watch Series 6 ‘blank screen issue’

Apple on Friday announced a new service program for some Apple Watch Series 6 units that were affected by a “white screen issue.” Affected customers will be able to request a free repair through Apple or authorized service providers (AASP).

According to the company, only a small percentage of 40mm Apple Watch Series 6 models have been affected by this issue, which can cause the display to turn blank permanently. Apple says the affected units were manufactured between April and September 2021.

Affected customers can check if their Apple Watch Series 6 is eligible for repair by entering the serial number on Apple’s website. It’s worth noting that no other Apple Watch models except the 40mm Series 6 are part of this service program.

Apple has determined that the screen on a very small percentage of 40mm Apple Watch Series 6 devices may go blank permanently. Affected devices were manufactured between April 2021 to September 2021.

If your Apple Watch Series 6 has exhibited this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.

If Apple’s website indicates that your Apple Watch Series 6 is eligible for repair, you should take it to an Apple Store or AASP. Except for damage to other components of the Apple Watch, the repair will be free.

The program covers eligible Series 6 Apple Watches for two years after the first retail sale of the unit, and it’s valid worldwide.