This is interesting: Xiaomi installs glass walls in branded service centres for customer confidence

Damaged septum. Source: xiaomitime.com

Xiaomi is making an interesting move by installing glass walls in its branded service centres. The company wants customers to see with their own eyes what employees are doing with their phones.

A modern phone is more important than a passport. It contains documents, it can be used to make payments, it has personal photos and correspondence. And you can also call someone on it. So, to reassure customers, the company makes sure that they don't lose sight of their digital pet for a minute. The glass panel not only allows you to see everything the service centre employee is doing in detail, but also to communicate with them and give them advice. What can you not do in the fight for customer loyalty?

Source: xiaomitime.com