spyx April 3, 2025, 9:27 p.m.
Internet speeds dropping to 1/10th advertised during specific hours - ISP gaslighting saying 'no throttling'
Been dealing with this nonsense for 3 months now and I'm losing my mind. Paying for gigabit fiber ($95/month) but EVERY weeknight from 7-11pm my speeds tank to ~50-80mbps. During the day? Perfect 940+ mbps as advertised.
I've tried:
• 3 different routers (including their rental)
• New ethernet cables
• Direct computer-to-ONT connection
• Multiple speed test sites (Ookla, Fast.com, my ISP's own test)
• Rebooting everything 5000 times
Called support SIX times now. First 5 calls = basic script reading "have you tried restarting your router?" Last call finally escalated to "tier 2" who admitted they see the speed drops on their end but insist it's "normal network congestion" and "not technically throttling."
When I asked why they advertise "consistent gigabit speeds" if peak hours = 1/10th the speed, the rep said I'm "still getting above the FCC minimum broadband definition" so they're "meeting obligations."
Important notes:
- Only ISP available in my area (yay monopolies)
- Work from home so need reliable connection
- Already filed FCC complaint (no response yet)
- Checked with neighbors - same exact problem, same times
Anyone successfully fought this battle? Legal options? Technical workarounds? Or am I just screwed?
Wh1sper April 7, 2025, 10:35 p.m.
+1 my friend!!! literally discovered this after 6 months of confusion. their own rep slipped and mentioned my "data threshold" when i never knew one existed. checked fine print: 1.2TB cap then "network management applies" = throttling by another name