spyx April 3, 2025, 9:27 p.m.

Internet speeds dropping to 1/10th advertised during specific hours - ISP gaslighting saying 'no throttling'

Been dealing with this nonsense for 3 months now and I'm losing my mind. Paying for gigabit fiber ($95/month) but EVERY weeknight from 7-11pm my speeds tank to ~50-80mbps. During the day? Perfect 940+ mbps as advertised.

I've tried: 

• 3 different routers (including their rental) 

• New ethernet cables 

• Direct computer-to-ONT connection 

• Multiple speed test sites (Ookla, Fast.com, my ISP's own test) 

• Rebooting everything 5000 times

Called support SIX times now. First 5 calls = basic script reading "have you tried restarting your router?" Last call finally escalated to "tier 2" who admitted they see the speed drops on their end but insist it's "normal network congestion" and "not technically throttling."

When I asked why they advertise "consistent gigabit speeds" if peak hours = 1/10th the speed, the rep said I'm "still getting above the FCC minimum broadband definition" so they're "meeting obligations."

Important notes:

  • Only ISP available in my area (yay monopolies)
  • Work from home so need reliable connection
  • Already filed FCC complaint (no response yet)
  • Checked with neighbors - same exact problem, same times

Anyone successfully fought this battle? Legal options? Technical workarounds? Or am I just screwed?

SLS April 4, 2025, 1:09 a.m.

Drop a network monitor app like glasswire on ur system and watch what ports/services get slow during those times. My isp was specifically throttling streaming but claiming "network congestion" - proved it when netflix tanked but speedtests stayed normal lmaoo selective throttling is real

awaroo April 4, 2025, 2:36 p.m.

Almost identical issue here with Comspan. Was losing my mind until I discovered they literally listed these "maintenance hours" buried in paragraph 37 of their TOS. Check your contract - bet they've covered themselves legally while hiding it from sales pitch

zx April 4, 2025, 10:13 p.m.

fcc complaint = waste of time, filed 4x this year with ZERO followup. local news station consumer advocate segment got me results in 48 hrs tho. they HATE public embarassment way more than gov complaints nobody reads. email ur local news "on your side" team

Eldos April 5, 2025, 4:22 p.m.

Technical explanation: fiber neighborhoods share bandwidth at the node level. They calculate "we have X houses with Y bandwidth" but assume only Z% active simultaneously. When everyone streams after dinner, congestion happens. Not a conspiracy, just cheap infrastructure investment

w3kdcery April 6, 2025, 8:03 p.m.

Weird mine fixed after i "accidentally" name my wifi network "CENTURYLINK THROTTLES CUSTOMERS". Tech showed up next day asking to "check my connection issues" lol suddenly speeds perfect at all hours magic!!!

_platform_ April 7, 2025, 11:49 a.m.

bruh check if you got unlimited data or data cap. Alot of these "fiber" companies still do data caps but hide it as "fair use policy" buried in terms. Exceed it = silent throttle but officially "no throttling"

Wh1sper April 7, 2025, 10:35 p.m.

+1 my friend!!! literally discovered this after 6 months of confusion. their own rep slipped and mentioned my "data threshold" when i never knew one existed. checked fine print: 1.2TB cap then "network management applies" = throttling by another name

cameron April 8, 2025, 11:14 p.m.

Your ISP is almost certainly implementing DPI during peak hours to categorize and prioritize different types of traffic. Video streaming gets lowest priority while their own speed test sites get highest priority (explaining why sometimes speed tests look normal while actual services crawl)

Pada888600 April 9, 2025, 2:50 p.m.

Everyone suggesting tech solutions missing the point - THIS IS A MONOPOLY PROBLEM. Same company spent millions blocking municipal broadband in my city while providing garbage service. We need to treat internet like public utility not luxury service

Decline April 12, 2025, 5:23 p.m.

tip: call and say ur cancelling service. retention dept has actual power unlike support. Tell them u have starlink quote (even if u dont). They immediately "found a solution" to my similar problem & gave $30 monthly credit for a year. threatem right they fold fast

iphon 4s April 17, 2025, 12:40 a.m.

Sorta shady lifehack but... business accounts don't get throttled during peak hours. Costs about $30 more/month but I switched my home to "business" plan and throttling vanished overnight. They assume businesses need priority during evening streaming hours

xis April 21, 2025, 7:32 p.m.

This same bs happening with every major ISP now. They all oversell capacity then act shocked when everyone uses what they paid for simultaneously. It's like selling 100 tickets to 50 seat theater then blaming customers for wanting chairs

THE13 April 23, 2025, 9:55 a.m.

The airline model: sell more seats than exist, hope some don't show up, blame "weather" when predictable problems happen. Internet companies saw airlines getting away with it and said "hold my beer"

vipman100 April 30, 2025, 8:31 p.m.

smh all y'all complaining about 50mbps when rural gang over here paying $120/month for 5mbps dsl that goes out when it rains. i'd literally kill for your "slow" connection. perspective check needed