fankrid3 April 9, 2025, 7:13 p.m.
Toyota just disabled my remote start without warning - apparently it's now a "subscription feature"???
So I bought my RAV4 brand new, specifically choosing the premium package because it included remote start and other connected features. Been using remote start through the app for over a year with no issues.
Yesterday, I go to warm up my car before work - app says "subscribe now to continue using this feature." WHAT? I call dealership thinking it's a glitch. They tell me Toyota pushed a software update making remote start a subscription service at $8/month or $80/year.
I already PAID for this feature when I bought the car! It was literally listed on the window sticker as part of the premium package I paid extra for. Now they're retroactively making me pay again for something I already purchased??
Has this happened to anyone else with different car brands? Is this even legal? Seems like straight-up theft to sell something and then take it back unless you pay again. Already filed BBB complaint but not sure what else to do.
fzv8842 April 11, 2025, 9:19 p.m.
you're kidding... just found identical language in section 8.4.3 paragraph D of my contract. absolutely nothing mentioned during 3-hour sales process about "temporary" features. feels like legitimate fraud case brewing