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turbo

turbo May 3, 2025, 9:01 p.m.

AI customer service is destroying every company I pay money to

Anyone else completely fed up with this AI chatbot takeover happening everywhere? Just spent 45 minutes trying to cancel my internet service through Comcast's "helpful" AI assistant that kept asking me to "describe my issue in different words" when I literally said "I want to cancel my service" twelve different ways.

This isn't isolated anymore - it's everywhere. My bank, insurance company, streaming services, even my local utility company all replaced their human support with these useless AI bots that:

Can't understand basic requests even when you're crystal clear Loop you through the same 5 scripted responses forever
Transfer you to "specialists" that are just different AI bots Make you repeat your entire story multiple times Claim they're "learning from your feedback" but never actually improve Force you to jump through 20 verification hoops for simple questions

Meanwhile these same companies raised their prices 15-30% over the past two years while actively making their service worse. We're literally paying more money to talk to robots that waste our time instead of humans who could actually solve problems.

The worst part? When you finally reach a human after an hour of AI hell, they tell you "sorry our system shows you never contacted us before" because the AI didn't log anything properly.

How is this legal? How are we just accepting that customer service means talking to malfunctioning computers now?

ronold

ronold May 4, 2025, 1:13 a.m.

YES!! Just tried to dispute a charge on my credit card and the AI kept asking if I wanted to "learn about fraud protection services" instead of actually helping with the dispute. Took THREE HOURS to reach a human who fixed it in 2 minutes

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315

315 May 4, 2025, 10:58 p.m.

lmao the comcast AI is legendary bad. It literally told me "I understand you want to add premium channels" when I was trying to report a service outage. These companies saved money on staff and passed the frustration cost to us

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123r

123r May 6, 2025, 5:24 p.m.

My health insurance AI chatbot told me my prescription wasn't covered, spent $200 out of pocket, then found out later it WAS covered and the bot was wrong. Getting reimbursement took 6 weeks and multiple human calls to fix the AI's mistake

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Wh00

Wh00 May 9, 2025, 8:02 p.m.

The scripted responses are what kill me. "I hear that you're frustrated and I want to help!" followed by the exact same useless suggestions they gave you 10 minutes ago. It's insulting honestly

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Totimus

Totimus May 13, 2025, 10:35 a.m.

Worked in customer service before AI takeover and can confirm this is 100% about cutting labor costs. Companies don't care if customers get helped as long as they don't have to pay human wages anymore. Shareholders happy, customers screwed

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omega

omega May 15, 2025, 6:27 p.m.

Disney+ AI couldn't understand "my video won't play" and kept offering me subscription upgrade options. Literally broken app, bot trying to sell me more broken services. Peak capitalism right here

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Xbit

Xbit May 16, 2025, 12:16 a.m.

same energy as McDonald's ice cream machine - they know it's broken, they know you're frustrated, but fixing it costs money so why bother? customer satisfaction is an expense they've decided to eliminate

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Cocacol

Cocacol May 16, 2025, 7:44 p.m.

Disney's AI also told me I could "enhance my viewing experience" by restarting my router when I was asking about account billing. These things are programmed to upsell even when they have no clue what you're asking about

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Yorke

Yorke May 20, 2025, 3:04 p.m.

just keep typing "human agent" or "speak to representative" over and over. Most AI systems have triggers to escalate if you're persistent enough. Don't engage with their questions at all

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golib

golib May 23, 2025, 9:58 p.m.

Tried your method and the AI said "I am a human agent, how can I help you today?" These companies are literally programming their bots to lie about being human now. Dystopian as hell

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born_to_win_1997

born_to_win_1997 May 26, 2025, 1:56 p.m.

The fundamental issue is these systems suffer from AI hallucination where they confidently generate responses that sound helpful but are completely incorrect. Recent studies show customer satisfaction dropped 40% across industries after AI implementation, but companies don't care because support costs dropped 60%

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MrHammer

MrHammer May 28, 2025, 5:39 p.m.

Insurance company AI told me my claim was "being processed" for 3 months while a human could have told me it was denied on day 1. Wasted months thinking I'd get coverage when the decision was already made

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JONXJOJH

JONXJOJH May 30, 2025, 11:34 p.m.

Just cancelled Netflix after their AI couldn't help me download shows for travel. Kept redirecting me to "technical support articles" that didn't apply to my device. Vote with your wallet - these companies only understand lost revenue

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11111111111

11111111111 May 31, 2025, 4:20 p.m.

Canceled three subscription services this month for same reason. If they want to save money on customer service they can save money on my monthly payments too. Mutual cost cutting

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vastersss

vastersss June 3, 2025, 8:41 p.m.

The verification loops are insane. AI asks for account number, birthday, address, security question, then transfers you to another AI that asks for ALL THE SAME INFORMATION again. Meanwhile humans could verify you in 30 seconds

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sg211111l

sg211111l June 7, 2025, 12:09 p.m.

What really pisses me off is they still advertise "24/7 customer support" when it's just AI bots that can't actually support anything. False advertising but apparently legal because technically something responds to you even if it's useless

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