"We already paid for the watch!" - Garmin users are outraged by the new subscription
Garmin has received a wave of criticism for introducing a subscription for some of its smartwatch features. The new Garmin Connect+ service provides access to additional features for $7 per month or $70 per year.
Here's What We Know
The company also promises new AI functions for deeper data analysis.
However, Garmin users are not satisfied with this innovation. There have been many discussions on Reddit where owners of expensive smartwatches express dissatisfaction with the fact that they now have to pay for features that were previously available for free.
Some users mention the "silent agreement" that the company allegedly violates.
For example, some Fenix 8 models cost more than $1000, and buyers believe that they have already paid for the software at the time of purchase. In addition, they refer to the statement of former Garmin representative Phil McClendon, who in 2022 assured that the company would not charge for access to user data.
Garmin claims that all previously free features will remain so, and the new subscription offers only additional features. However, the reaction of users shows a serious lack of trust in the company, which risks losing loyal customers.
The manufacturer claims that this paid plan provides additional benefits that are not available in the free version. In particular, it is possible to analyse in more detail how the body reacts to daily activity and how much energy is spent. The plan will also include new workout videos and improved activity tracking options.
Source: r/Garmin on Reddit
