UK government has no plans to tighten rules on video game server shutdowns
In response to a petition supported by the Stop Killing Games campaign, the UK government stated that it does not intend to change the law to protect players from situations where the games they have purchased become unavailable due to server outages. The government noted that companies must comply with existing legislation, including the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008, but there are no requirements to support older versions of software.
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The petition argued that current laws do not sufficiently deter companies from disabling games, leaving owners unable to use their purchases. The government acknowledged the concerns of players but stressed that the decision to support old servers is up to companies, taking into account commercial and regulatory factors. It also noted that maintaining old servers can be costly for businesses, especially when the number of users is declining.
Under current legislation, products must be fit for purpose and sold as described. This applies to both digital content and physical goods. However, there is no requirement to support software after it has been sold. The government recommends that companies clearly state if the software is not supported so that consumers can make informed decisions when purchasing.
The Stop Killing Games campaign, initiated by YouTuber Ross Scott, is also reaching out to governments in other countries, including the EU, with similar petitions calling for changes in legislation to protect players' rights.
Source: Parliament
